Orders & Payment
I need to change my order or update the details of my order.
Please get in touch with details of your request and order number. We will do our best to update your order before it is dispatched.
I have not received confirmation that my Click & Collect order is ready for collection.
We aim to have your order ready for collection within 24 hours. If you have not received notification that your order is ready to collect within this time-frame, please get in touch with your order number.
Gift Card & Store Credit Update
During voluntary administration, physical gift cards (including store credits) can be redeemed in store when an additional value that is equal to or greater than the gift card amount is spent. For example, in order to use a $50 gift card, an addition
I have not received confirmation that my order was placed.
Once your order has been placed a confirmation email will be sent to the email address provided when checking out. Please be sure to check your junk or spam folder as it may have been directed there. If you have not received your order confirmation w
How can I collect in store?
1. Shop online at nz.cue.com2. Select ‘Pickup in store’ during checkout3. Select a location with available stock from the list4. Place your order. When collecting your order in-store, you will need to show your order confirmation email and bank card