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Cue Customer Care

Whilst we aim to respond within 1 business day*, during peak sales periods, responses may take up to 5 business days. We appreciate your patience.

*excluding Australian public holidays

Cue New Zealand

<p id="isPasted">During voluntary administration, our Cue Club program has been suspended. Points and rewards will not be accrued from 15 September 2026. Rewards accrued before 15 September 2026 may be redeemed in store when an additional value that is equal to or greater than the reward amount is spent. For example, to redeem a $50 reward, an additional $50 must be spent with the minimum total order value being $100. Loyalty rewards cannot be used online at this time. We&#x2019;ll provide further updates as they become available.&#xA0;</p>

During voluntary administration, our Cue Club program has been suspended. Points and rewards will not be accrued from 15 September 2026. Rewards accrued before 15 September 2026 may be redeemed in store when an additional value that is equal to or gr

Cue Club Update

Cue Club

I need to change my order or update the details of my order.

I have not received confirmation that my Click & Collect order is ready for collection.

Gift Card & Store Credit Update

I have not received confirmation that my order was placed.

How can I collect in store?

Orders & Payment

When can I expect to receive my order?

What are my online shipping options?

My parcel has been returned to sender.

My parcel has arrived, but I am missing one or more item/s.

My parcel is delayed in transit.

How can I track my order?

My order is showing as delivered but I have not received it.

Shipping & Delivery

Online Returns Policy

Store Returns Policy

How can I return my online order?

Can I exchange for a different size, colour or style?

How do I return a faulty style?

The returns portal is not accepting my order number.

The amount I have been refunded is incorrect.

How much does it cost to return my online order?

How can I return my in-store purchase?

I received an incorrect style in my order.

When will I receive my refund?

How will I know my return has been received?

Returns & Refunds

I cannot log in to my Cue Club account.

I do not have a password to log in online.

I need to update my Cue Club details.

I am not receiving emails from Cue.

I would like to unsubscribe.

I am unsure of which size to buy.

The style I would like to purchase is not available online.

How can I see if a style is available in a store near me?

What are your store trading hours and store contact details?

How do I care for my garments?

Product & Stores

Cue Club UpdateUpdated a month ago