Chat with our team for real-time support. 

Please note we are currently experiencing delays in response times due to the recent promotional period.

Cue Customer Care

We aim to respond within 2 business days.*

* Please note, due to the recent promotional period we are experiencing up to a 7-day delay on response times. Our team are working their hardest to respond to our valued customers, from oldest to newest enquiries.

Cue New Zealand

<p>It is free to return your online order in-store. Alternatively, you can post your online order back to us by initiating a return <a href="https://nz.cue.com/nz/pages/returns-and-exchanges" id="isPasted" rel="noopener noreferrer" target="_blank">here. </a> A prepaid postage label will be emailed to you. A $7 return shipping fee will then be deducted from your refund to cover postage.&#xA0;</p>

It is free to return your online order in-store. Alternatively, you can post your online order back to us by initiating a return here.  A prepaid postage label will be emailed to you. A $7 return shipping fee will then be deducted from your refund to

How much does it cost to return my online order?

Returns & Refunds

I have not received confirmation that my Click & Collect order is ready for collection.

What gift card options do you have?

I have not received confirmation that my order was placed.

I need to change my order or update the details of my order.

I received an incorrect style in my order.

How can I collect in store?

Orders & Payment

When can I expect to receive my order?

What are my online shipping options?

My parcel has been returned to sender.

My parcel has arrived, but I am missing one or more item/s.

My parcel is delayed in transit.

How can I track my order?

My order is showing as delivered but I have not received it.

Shipping & Delivery

Online Returns Policy

Store Returns Policy

How can I return my online order?

Can I exchange for a different size, colour or style?

How do I return a faulty style?

The returns portal is not accepting my order number.

The amount I have been refunded is incorrect.

How can I return my in-store purchase?

When will I receive my refund?

How will I know my return has been received?

I cannot log in to my Cue Club account.

I would like to unsubscribe.

I need to update my Cue Club details.

What are the Cue Club Benefits?

My point balance is incorrect.

I am not receiving emails from Cue.

I have not received my birthday reward.

I do not have a password to log in online.

How do I apply a reward to my purchase online.

Cue Club

I am unsure of which size to buy.

The style I would like to purchase is not available online.

How can I see if a style is available in a store near me?

What are your store trading hours and store contact details?

Product & Stores

How much does it cost to return my online order?Updated 2 months ago