We offer returns on styles purchased online subject to the following conditions:The style is returned within 30 days of placing your order and is accompanied by a proof of purchase.The style is in its original saleable condition with the swing tag at
We will offer a refund or exchange on styles purchased in a Cue standalone store, provided that:The style is returned within 30 days of purchase and accompanied by a proof of purchase.The style is in its original saleable condition with the swing tic
Online orders can be returned or exchanged in-store at Cue standalone locations free of charge. To return online, you can initiate your request here. A prepaid postage label will be provided to send the style/s back to us and a $7 postage fee will b
We are currently unable to facilitate exchanges via our online New Zealand store. If you require a different size, or would prefer a different style or colour, please follow our returns process, and initiate a new order. Alternatively, you can exchan
If you have received a faulty style in your online order, please initiate a return here and select reason 'style was damaged'. Faulty styles that have been worn must be assessed by our team. Please ensure the item is clean when returned to store for
Your order number can be found in your order history online as well as on your order confirmation and shipping notification emails. Returns will only be accepted within the 30 day returns period and the email entered must match that on the order. Fin
The below non-refundable payments will not be included in your refund:Original shippingCue Club redemptions - You can find the terms and conditions of Cue Club here.To cover the cost of postage a $7 return shipping fee will be deducted from your refu
It is free to return your online order in-store. Alternatively, you can post your online order back to us by initiating a return here. A prepaid postage label will be emailed to you. A $7 return shipping fee will then be deducted from your refund to
Cue standalone store purchases can be returned in-store only.Cue standalone store purchases cannot be accepted for return at Ballantynes, or any of our Australian stores.Cue Ballantynes purchases can be returned to Ballantynes only.
Please accept our sincerest apologies for the mix up with your order. Please get in touch with your order number, images of the style you are missing, and the style code you received in error. We will verify the error on our end and work to resolve t
We aim to process online returns within 3 days of the tracking showing as delivered. Please allow 10 days for the funds to appear in your account after you receive the refund notification.If you have not received your return communication or refund i
You can track your return parcel with the information provided to you by email when your return was created.We aim to process all returns within 3 days of the tracking showing as delivered. If you have not received notification that your return has b