Chat with our team for real-time support. 

Please note we are currently experiencing delays in response times due to the recent promotional period.

Cue Customer Care

We aim to respond within 2 business days.*

Cue New Zealand

To locate your parcel, please click the tracking number link provided in your shipping confirmation email.Your parcel may be awaiting collection from the post office or left in a safe place at your address.If your parcel has been left in a safe place, please check your mailbox and around your property before getting in touch with your order number so we can launch an investigation with the courier.

To locate your parcel, please click the tracking number link provided in your shipping confirmation email. Your parcel may be awaiting collection from the post office or left in a safe place at your address. If your parcel has been left in a safe pla

My order is showing as delivered but I have not received it.

Shipping & Delivery

I have not received confirmation that my Click & Collect order is ready for collection.

What gift card options do you have?

I have not received confirmation that my order was placed.

I need to change my order or update the details of my order.

I received an incorrect style in my order.

How can I collect in store?

Orders & Payment

When can I expect to receive my order?

What are my online shipping options?

My parcel has been returned to sender.

My parcel has arrived, but I am missing one or more item/s.

My parcel is delayed in transit.

How can I track my order?

Online Returns Policy

Store Returns Policy

How can I return my online order?

Can I exchange for a different size, colour or style?

How do I return a faulty style?

The returns portal is not accepting my order number.

The amount I have been refunded is incorrect.

How much does it cost to return my online order?

How can I return my in-store purchase?

When will I receive my refund?

How will I know my return has been received?

Returns & Refunds

I cannot log in to my Cue Club account.

I would like to unsubscribe.

I need to update my Cue Club details.

What are the Cue Club Benefits?

My point balance is incorrect.

I am not receiving emails from Cue.

I have not received my birthday reward.

I do not have a password to log in online.

How do I apply a reward to my purchase online.

Cue Club

I am unsure of which size to buy.

The style I would like to purchase is not available online.

How can I see if a style is available in a store near me?

What are your store trading hours and store contact details?

Product & Stores

My order is showing as delivered but I have not received it.Updated 4 months ago