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Shipping & Delivery

When can I expect to receive my order?

New Zealand Post estimate that they will deliver your parcel within 1-3 business days of the order being dispatched. Once your order has been dispatched, an email will be sent with your tracking number and a link to monitor the status of your deliver

What are my online shipping options?

Shipping in New Zealand is $7 or FREE on orders of $250 or more. All New Zealand orders are shipped with NZ Post next working day* courier service. Prices and free shipping thresholds are calculated at checkout and subject to change. *Delivery target

My parcel has been returned to sender.

If your shipping details are incorrect or your parcel is not collected within 10 business days from the Post Office, it may be returned to sender. We will reach out once we receive your parcel back to confirm your shipping address and arrange for it

My parcel has arrived, but I am missing one or more item/s.

Your order may be arriving in separate parcels. Please refer to your shipping confirmation email/s as you will receive a separate email for each parcel that will include the style/s and tracking information. If you have received a parcel and are miss

My parcel is delayed in transit.

We’re sorry to hear that your parcel is delayed. Sometimes delays can occur that are outside the driver’s control and can be expected during busy promotional and holiday periods. To track your order, click the tracking number link provided in your sh

How can I track my order?

Once your order has been dispatched, an email will be sent with your tracking number and a link to monitor the status of your delivery.

My order is showing as delivered but I have not received it.

To locate your parcel, please click the tracking number link provided in your shipping confirmation email. Your parcel may be awaiting collection from the post office or left in a safe place at your address. If your parcel has been left in a safe pla