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Please note we are currently experiencing delays in response times due to the recent promotional period.

Cue Customer Care

We aim to respond within 2 business days.*

Cue New Zealand

We&#x2019;re sorry to hear that your parcel is delayed. Sometimes delays can occur that are outside the driver&#x2019;s control and can be expected during busy promotional and holiday periods.To track your order, click the tracking number link provided in your shipping confirmation email.If there have been no tracking updates for 5 business days from the expected delivery date, please get in touch with your order number. We will then lodge an investigation with the courier company.

We’re sorry to hear that your parcel is delayed. Sometimes delays can occur that are outside the driver’s control and can be expected during busy promotional and holiday periods. To track your order, click the tracking number link provided in your sh

My parcel is delayed in transit.

Shipping & Delivery

I have not received confirmation that my Click & Collect order is ready for collection.

What gift card options do you have?

I have not received confirmation that my order was placed.

I need to change my order or update the details of my order.

I received an incorrect style in my order.

How can I collect in store?

Orders & Payment

When can I expect to receive my order?

What are my online shipping options?

My parcel has been returned to sender.

My parcel has arrived, but I am missing one or more item/s.

How can I track my order?

My order is showing as delivered but I have not received it.

Online Returns Policy

Store Returns Policy

How can I return my online order?

Can I exchange for a different size, colour or style?

How do I return a faulty style?

The returns portal is not accepting my order number.

The amount I have been refunded is incorrect.

How much does it cost to return my online order?

How can I return my in-store purchase?

When will I receive my refund?

How will I know my return has been received?

Returns & Refunds

I cannot log in to my Cue Club account.

I would like to unsubscribe.

I need to update my Cue Club details.

What are the Cue Club Benefits?

My point balance is incorrect.

I am not receiving emails from Cue.

I have not received my birthday reward.

I do not have a password to log in online.

How do I apply a reward to my purchase online.

Cue Club

I am unsure of which size to buy.

The style I would like to purchase is not available online.

How can I see if a style is available in a store near me?

What are your store trading hours and store contact details?

Product & Stores

My parcel is delayed in transit.Updated 4 months ago