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<ul id="isPasted"><li style="font-size: 16px;">We offer returns on styles purchased online subject to the following conditions:<ul style="font-size: initial;"><li style="font-size: 16px;">The style is returned within 30 days of placing your order and is accompanied by a proof of purchase.</li><li style="font-size: 16px;">The style is in its original saleable condition with the swing tag attached and has not been worn, altered, or washed.</li><li style="font-size: 16px;">The style is not marked as FINAL SALE.</li></ul></li><li style="font-size: 16px;">Refunds will be reversed to the original payment method.</li><li style="font-size: 16px;">Earrings are not eligible for change of mind returns.</li><li style="font-size: 16px;">Purchases made via Paypal can only be returned via online.</li><li style="font-size: 16px;">We are unable to facilitate exchanges via our Cue online store.</li></ul>

We offer returns on styles purchased online subject to the following conditions:The style is returned within 30 days of placing your order and is accompanied by a proof of purchase.The style is in its original saleable condition with the swing tag at

Online Returns Policy

Returns & Refunds

I have not received confirmation that my Click & Collect order is ready for collection.

What gift card options do you have?

I have not received confirmation that my order was placed.

I need to change my order or update the details of my order.

I received an incorrect style in my order.

How can I collect in store?

Orders & Payment

When can I expect to receive my order?

What are my online shipping options?

My parcel has been returned to sender.

My parcel has arrived, but I am missing one or more item/s.

My parcel is delayed in transit.

How can I track my order?

My order is showing as delivered but I have not received it.

Shipping & Delivery

Store Returns Policy

How can I return my online order?

Can I exchange for a different size, colour or style?

How do I return a faulty style?

The returns portal is not accepting my order number.

The amount I have been refunded is incorrect.

How much does it cost to return my online order?

How can I return my in-store purchase?

When will I receive my refund?

How will I know my return has been received?

I cannot log in to my Cue Club account.

I would like to unsubscribe.

I need to update my Cue Club details.

What are the Cue Club Benefits?

My point balance is incorrect.

I am not receiving emails from Cue.

I have not received my birthday reward.

I do not have a password to log in online.

How do I apply a reward to my purchase online.

Cue Club

I am unsure of which size to buy.

The style I would like to purchase is not available online.

How can I see if a style is available in a store near me?

What are your store trading hours and store contact details?

Product & Stores

Online Returns PolicyUpdated 4 months ago