Store Returns PolicyUpdated 2 months ago
- We will offer a refund or exchange on styles purchased in a Cue standalone store, provided that:
- The style is returned within 30 days of purchase and accompanied by a proof of purchase.
- The style is in its original saleable condition with the swing ticket attached, and has not been worn, altered, or washed.
- The style is not FINAL SALE, that is, reduced by 70% or more.
- Refunds must be processed to the original payment method.
- Earrings are not eligible for change of mind returns.
- Styles purchased in Ballantynes must be returned to Ballantynes.
- Purchases made through Cue standalone stores cannot be returned to the Cue online store or any department stores.
- Styles purchased in New Zealand cannot be returned in Australia.