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Cue Customer Care

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Cue New Zealand

<ul id="isPasted"><li style="font-size: 16px;">We aim to process online returns within 3 days of the tracking showing as delivered.&#xA0;</li><li style="font-size: 16px;">Please allow 10 days for the funds to appear in your account after you receive the refund notification.</li><li style="font-size: 16px;">If you have not received your return communication or refund in the above timeframes, please get in touch with your order number.</li></ul>

We aim to process online returns within 3 days of the tracking showing as delivered. Please allow 10 days for the funds to appear in your account after you receive the refund notification.If you have not received your return communication or refund i

When will I receive my refund?

Returns & Refunds

I have not received confirmation that my Click & Collect order is ready for collection.

What gift card options do you have?

I have not received confirmation that my order was placed.

I need to change my order or update the details of my order.

I received an incorrect style in my order.

How can I collect in store?

Orders & Payment

When can I expect to receive my order?

What are my online shipping options?

My parcel has been returned to sender.

My parcel has arrived, but I am missing one or more item/s.

My parcel is delayed in transit.

How can I track my order?

My order is showing as delivered but I have not received it.

Shipping & Delivery

Online Returns Policy

Store Returns Policy

How can I return my online order?

Can I exchange for a different size, colour or style?

How do I return a faulty style?

The returns portal is not accepting my order number.

The amount I have been refunded is incorrect.

How much does it cost to return my online order?

How can I return my in-store purchase?

How will I know my return has been received?

I cannot log in to my Cue Club account.

I would like to unsubscribe.

I need to update my Cue Club details.

What are the Cue Club Benefits?

My point balance is incorrect.

I am not receiving emails from Cue.

I have not received my birthday reward.

I do not have a password to log in online.

How do I apply a reward to my purchase online.

Cue Club

I am unsure of which size to buy.

The style I would like to purchase is not available online.

How can I see if a style is available in a store near me?

What are your store trading hours and store contact details?

Product & Stores

When will I receive my refund?Updated 4 months ago